OpenAI and Anthropic train artificial intelligence for enterprise applications

OpenAI and Anthropic are developing new artificial intelligence (AI) training methods that are focused on use in corporate environments. The goal is to create digital colleagues that can work in familiar office applications and take over some of the tasks of employees. This opens up new opportunities for automating business processes, increasing company efficiency and reducing costs.

How AI is being taught to work with enterprise applications

To teach models to interact with digital tools, companies are creating "fake offices " - exact replicas of popular enterprise systems:

• CRM platforms like Salesforce
• Customer support systems like Zendesk
• Table editors including Excel
• Electronic medical records and other professional solutions

In these simulated environments, AI learns to use interfaces the same way employees do, making it more ready for real-world enterprise tasks.

Experts help AI learn a profession

For quality training, experts from different fields are brought in: analysts, financiers, sales managers, lawyers and doctors. They show AI assistants how to perform work processes correctly, laying the foundation for future virtual employees.

Investing in the future

According to the media:

• Anthropic plans to invest about 1 billion dollars in developing learning environments over the next year.
• OpenAI is investing comparable amounts: spending on experts and data will be about 1 billion dollars in 2025, and could grow to 8 billion dollars by 2030.

Why businesses need "virtual colleagues"

The use of I&I agents for companies will enable:

• automate routine tasks;
• increase the efficiency of employees;
• reduce time spent working with CRM and customer support systems;
• optimize data processing and document flow;
• reduce business costs.

Development Prospects

The approach with AI training in "virtual offices" allows overcoming the limitations of classical machine learning. In the coming years, companies may already have access to intelligent digital assistants that can work alongside humans and strengthen teams.

Such virtual colleagues will become not just an automation tool, but full-fledged participants in work processes, which will change the future of corporate culture and business management.